Who says Elephants can't Dance? By Luis V. Gestner Jr. Chairman & Chief Executive, I. B.M., Harper Business, www.harpercollins.com
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IBM leadership competencies
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a) Focus to win 1. Customer insight 2. Break through thinking 3. Drive to achieve 4. Mobilize to execute 5. Team leadership 6. Straight talk 7. Teamwork 8. Decisiveness
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b) Sustain momentum 1. Building organization capability 2. Coaching 3. Personal dedication
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c) Intelligence wins wars. Focused enterprise is one that has developed a deep understanding of its customers' needs, its competitive environment, and its economic realities. Analyze the situation in a truly objective way. Translate the analysis into precise action programs that are tracked month by month. Customer feedback survey should be incorporated into our tactical and strategic plans regularly.
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