IBM Way Part-4

 
 

Who says Elephants can't Dance? By Luis V. Gestner Jr.
Chairman & Chief Executive, I. B.M., Harper Business, www.harpercollins.com

 


IBM leadership competencies

a) Focus to win
1. Customer insight
2. Break through thinking
3. Drive to achieve
4. Mobilize to execute
5. Team leadership
6. Straight talk
7. Teamwork
8. Decisiveness

b) Sustain momentum
1. Building organization capability
2. Coaching
3. Personal dedication

c) Intelligence wins wars.
Focused enterprise is one that has developed a deep understanding of its customers' needs, its competitive environment, and its economic realities. Analyze the situation in a truly objective way. Translate the analysis into precise action programs that are tracked month by month.
Customer feedback survey should be incorporated into our tactical and strategic plans regularly.